INTRODUCTION Our international escorted group tours for Non-Resident Indians are sold under the brand 'Duniya Dekho' - NRI Escorted Group Tours. All guest can visit the website - www.coxandkingsnri.com.
All our products are sold subject to these Terms and Conditions as amended from time to time and the contract between you and us shall be governed by the same.
If you book any third party products through us, their Terms and Conditions would be applicable in addition to our Terms and Conditions.
For avoidance of doubt, the terms specified under “DEFINITIONS” in Terms and Conditions shall, unless contrary to the context, have the same meaning in this How to Book.
ELIGIBILITY Indian nationals eligible to travel on Duniya Dekho Escorted NRI Group Tours must have a valid passport for at least six months or as applicable, subsequent to the date of return of the tour and have been granted the necessary Visas, International Certificates of Vaccination, Insurance and Medical Insurance, other travel documents and clearances etc required to travel throughout the tour.
WHERE TO BOOK You can book Duniya Dekho Escorted NRI Group tours ONLINE as well as OFFLINE.
You can book ONLINE on www.coxandkingsnri.com or you can book through our Cox & Kings office or through our Preferred Agents ('PA') or through your own Travel Agent. For the relevant addresses of our offices and our network, please refer to our Brochure, Price Grid or online.
Please complete and sign and send us the Booking Documents per party after perusing the Booking Documents. In case you have booked a Tour online on our Website, then your online acceptance of the Booking Documents is required. Accordingly, you will have to peruse the Booking Documents online and "Accept" the terms and conditions set out in the Booking Documents, post which we shall send you confirmation e-mail towards your acceptance of the Booking Documents. We shall thereafter share with you the hard copies of the Booking Documents which you have accepted online.
In cases where tour participants belong to more than one family under a single form, it shall be signed by the head / authorized person of each family and the same shall be construed as acceptance with full responsibility of a contract for and on behalf of all persons booked.
In case the Travel Agent or any other person signs the Booking Form, it shall be conclusively presumed that the tour participants had given the necessary authority to such lead person / agent to sign the Booking Documents form and enter into a binding contract on their behalf with the company with full responsibility.
If you are booking through your Travel Agent / PA, you should make all payments to your Travel Agent / PA and the Travel Agent / PA would pay the Company on your behalf. Signing of the Booking Form and Terms and Conditions Form and payment receipt issued for initial payment made towards the tour cost shall be a legally binding contract between the parties.
PAYMENT AND SCHEDULE FOR DUNIYA DEKHO NRI GROUP TOURS Please find a chart of the schedule of payment for the Duniya Dekho NRI Group tours.
Amount in USD per person
Date of payment
Interest Free non-refundable booking amount
Immediately upon booking
Booking Amount Protection Plan
Immediately upon booking (if selected)
Tour Cost Protection Plan
Immediately upon booking (if selected)
As per the selected tour
30 days prior to the departure of your tour.
If you are booking your tour within 30 days of the departure date, then 100% of the tour payments must be made immediately, before any service can be provided. This booking will be subject to availability.
The advance amount is non-refundable and not secured like the booking amount;
Booking amount for any add - on packages or extensions taken with the main tour or separately will be USD 100 per person.
In cases where the tour price, as mentioned in the Price Grid, quoted to you comprises of both foreign currency (i.e. Euro, Sterling Pounds, US Dollar etc) and your currency component, then payment made by you in your currency for the foreign currency component of the Price Grid shall be subject to the rate of exchange ("ROE") prevailing at the date/time of making such payments. Therefore, please be informed that the total price quote stated at the date of booking may vary due to market led currency fluctuations applicable on the date of payment (as per the Payment Schedule). Such fluctuations are not within the control of the Company. The Company shall not be held responsible for any variance in the price quoted at the time of booking and the total amount required to be paid as per the payment schedule.
BOOKING AMOUNT PROTECTION PLAN / TOUR COST PROTECTION PLAN
Booking Amount Protection Plan At the time of booking if you pay USD 99 in addition to the Booking Amount per person, immediately apply for the relevant visas with necessary supportings and thereafter by any chance one or more visas get rejected, then you may inform us in writing at least 30 days prior to the departure date of the tour and we would refund you the entire Booking Amount.
Tour Cost Protection Plan At the time of booking if you pay USD 179 per person in addition to the Booking Amount and pay the entire balance Tour Cost as per contract and if you cancel the Tour in writing due to any reason informing us at least 5 clear days prior to the departure date of the tour, we would refund to you 75% of the Tour Cost.
PAYMENTS OPTIONS Please refer to the complete process under 'How to Book Offline'
If part payment has been made by, the balance payment can be made by, cheque, demand draft or cash.
You can pay by CHEQUE / DEMAND DRAFT. The cheque / demand draft has to be deposited with any of the Cox & Kings Offices or Franchisees or Agents. Once the payment is cleared, only then will confirmation be made and the documentation be released. The cancellation policy will apply if the payment is not cleared within the specified time. The cheque / demand draft has to be drawn in favor of "Cox & Kings Ltd."
You can pay your TRAVEL AGENT who would pay the Company or to our PA on your behalf.
You can pay our PA who would pay the company on your behalf.
Note: Any payment made to your travel agent by you would not constitute payment to the Company until it is remitted to the Company's account or our office and cleared.
You can also pay via wire transfer as follows: Bank Details for TT transfer Bank Name : Deutsche Bank AG, Mumbai Branch Swift Code : DEUTINBB Beneficiary Name : Cox and Kings Ltd Beneficiary Account No : 0531285-05-1 Purpose of remittance : Tour Collection
REGISTERED OFFICE Cox and Kings NRI Tours Turner Morrison building, 16th Bank Street, Fort, Mumbai 400 001, India.
CALIFORNIA Cox and Kings, The Americas Cox and Kings Building 8060 Melrose Avenue, 3rd Floor Los Angeles.
On payment of the booking amount and the documentation amount / full payment, you will receive an acknowledgement for the amount paid.
You will have to pay all bank charges including charges relating to cheque / demand draft at the applicable rate in addition to the tour cost.
The Company reserves the right to decline your booking / s for any Tour or to cancel your booking without assigning any reason.
In case of foreign exchange transactions, the prevailing rate of exchange on the date of the transaction would be applicable.
In case you want to make either the full cost of the tour package by foreign currency bank notes, then you will have to furnish the original invoice of Money Changer or Authorised Dealer
BALANCE PAYMENT Please check your Invoice for the due date of your balance payments of the tour cost. This balance payment has to be made 30 days prior to departure date of the tour. If the booking is accepted within 30 days of the date of departure of the tour, the entire tour cost has to be paid upfront. A delay in payment of your tour cost can result in a delay in issuing your documentation and it would be considered as cancellation of your booking from your end and result in levy of the applicable cancellation charges as per the cancellation schedule.
The Company reserves the right to amend the prices published in this brochure and on the website and to charge accordingly in case of currency fluctuations, increase in cost of fuel, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes and for any reasons etc. before the date of departure. All such increases in price must be paid for in full before your departure.
The booking amount deposited by you with the company is an interest - free refundable amount. If your booking is not accepted by the Company, the amount paid by you towards this booking would be refunded by the Company without any interest. Kindly note that the company will only refund the booking amount of the tour paid by you. No other amounts paid by you for visa, insurance and such other services will be refunded. The company shall not be liable to pay any interest on the booking amount and / or other services paid by any guest.
Exceptionally if the booking is accepted by us less than 3 days prior departure date of such tour, then you will have to pay the entire tour only by DD / cash / pay order / RTGS on the day of booking
PROMOTIONS / OFFERS / SCHEMES Please note that in case of special offers, promotions or schemes, additional Terms and Conditions of these offers, promotions or schemes will be applicable in addition to these Terms and Conditions. You will have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and / or do not comply with all the Terms and Conditions of the offer, promotion or scheme you shall not be entitled to receive the benefit under such offer, promotion or scheme under any circumstances and these terms and conditions shall supersede any offer, promotion or scheme terms.
AMENDMENT FEE In case of an amendment / cancellation, any new arrangements will be regarded as an entirely new booking and will be subject to availability and all requests must be made and then confirmed in writing. The Company reserves the right to make a charge of USD 150 each time a change or amendment is made to a confirmed booking at the Client's request. Please note that in case the amendment request is made within the cancellation period, cancellation charges will also apply as if cancellation was effected on the day the request for amendment is made. The Standard Cancellation Charges will be in addition to the amendment fee. Terms & Conditions apply
TRAVEL IN ADVANCE AND / OR RETURN ON OWN (FOR FAMILIES OF NRI TRAVELLING FROM INDIA) 'Duniya Dekho NRI Escorted Group Tours' is the Package Tour brand for our group escorted tours and the Company holds airline seats as a group for its passengers on the date of published departures from India and return reservations to India after the tour. Any changes in the departure date or return date is purely subject to availability. If you wish to travel in advance or return at a later date after the tour ends and are travelling on an air ticket issued by Cox & Kings, then you must pay the applicable difference between the group airfare within the package holiday tour cost and the individual market airfare for the changed sector. The same will be quoted by the company to you on your request. Over and above this you are also required to pay an 'Airline Seat Rebooking and Reservation Fee' of USD_______________ or amount as applicable per person per sector, per change depending on the airline (subject to availability of seats and ticket validity). If you wish to travel in advance or return at a later date after the tour ends you will be required to bear the excess amount towards Hotel cost over and above the tour cost.
NOTE: You will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and / or to your next destination when your tour ends.
AIRLINE DATE CHANGE AFTER DEPARTURE It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.
If you wish to change the date of your return journey after departure from India, you will have to pay a "Change in Reservation Fee" if any, directly to the airline, subject to availability of seats in the same booking class. This fee is dynamic and will be changed as per instructions/discretions of the airlines.
AIRLINE CONFIRMATION AND RE- CONFIRMATION Though you may receive a confirmed air ticket for a particular sector, due to over booking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible / liable. As you are booked on a group fare ticket, please note that seat allotment will be done only when you physically report at the airport check in counter. You are advised to report at the airport check in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter of airlines discretion and availability of seats which is not in the control of Cox & Kings. Hence Cox & Kings shall not be held responsible / liable if you do not get seats together or do not get your preferred seats.
NOTE: In case you are returning on a later date after the tour ends, the responsibility to re-confirm air tickets 72 hours prior to the departure would be solely yours.
TRANSFER FROM ONE TOUR TO ANOTHER A request in writing for transfer from one tour to another will be treated as cancellation on that tour and a fresh booking on another. In such cases, a transfer Fee of USD 150 per person will be applicable. In case you transfer within the cancellation period, then the cancellation policy will also apply.
SERVICE VOUCHERS For 'Duniya Dekho NRI Escorted Group Tours' all services will be as per those specified / confirmed and will be paid for as per the Invoices and Service Voucher(s).
A Service Voucher(s) is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Tour Manager or Service Provider as applicable. You will receive the Service Voucher(s) (with your air-tickets and train tickets, if applicable) approximately 2 to 5 days prior to departure, provided you adhere to the time schedule of documentation and payments in full.
A delay in adhering to the above mentioned time frame would result in delay in issuing the documents for your land arrangements and may result in the cancellation of the Tour with applicable cancellation charges.
No services will be provided if the Service Voucher in original is not in your possession. Important / emergency contact numbers are printed on the service vouchers and / or the tour information sheet provided to you.
It is the Client's responsibility to check the Service Voucher(s) carefully and to let the concerned executive at the Cox & Kings office or our PA or the Travel Agent to know immediately in the event of any error. In some cases, the Client would be handed his internal flight / train / hotel vouchers by the Tour Manager / Representative of the Company on arrival at the holiday destination.
TRAVEL DOCUMENTS It is entirely your responsibility to hold and carry on tour valid travel documents including your Passport (which must be valid for a period of at least six months or as applicable from the date of travel), on the tour with all required visas and immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the duration of the tour, medical clearances, inoculation / vaccination certificates etc. as the case may be to be able to travel as per your tour itinerary. The costs of processing the above travel documents are not included in your Tour Cost. Cox & Kings will not be responsible for the same.
TRAWELLTAG COVER-MORE ASSISTANCE AND INSURANCE (ONLY FOR YOUR FAMILY, WHO ARE TRAVELLING FROM INDIA) Trawelltag is applicable to passengers travelling from India and if such passengers are your family, relatives, friends etc. Travel insurance for such passengers travelling from India (which is underwritten by United India Insurance Co. Ltd.) is an add-on benefit provided by TrawellTag Cover-More along with its assistance services and ancillary products, which is included in our tour package (excluding group tours and third party products) that entitles you to travel insurance cover during the duration of the tour. An additional charge is payable in case you wish to extend the duration of your tour. The cover is provided for all the passengers only up to 70 years of age . All passengers travelling overseas and above the age of 70 years should undergo the required medical tests post which the insurance company will issue travel insurance at an extra premium paid by the passenger. We shall not be liable for any consequences arising due to a pre-existing medical condition on participation in adventure sports even if you have opted for an additional adventure sports cover. It must be noted that pre-existing diseases are not covered under this insurance policy.
Please take note that, in case of demise of the tourist (s) all the arrangements for transportation of deceased body including procuring the death certificate, post - mortem, re - patriation of deceased body and all personal effects / property and insurance claims etc. shall be made by accompanying relative and / or accompanying known acquaintances of the deceased. Company shall not be responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative / or accompanying known acquaintances of the tourist. The Company or any tour leader shall not be responsible for the same. In case any of immediate or distant relatives or friends wants to visit the country where the tourist has expired for taking over of the deceased body, all the necessary arrangements shall be made by the said relative/friends at their cost.
Please note that you would have a direct contractual relation with the insurance company and we are not in any manner responsible for the decisions taken by the insurance company. You shall directly submit claims to your insurance company. The insurance company shall directly pay the settlement amounts to you and any dispute in regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the insurance company. For details on risk factors, terms and conditions, please read the policy terms and conditions carefully.
PRE / POST TOUR / ADD ON EXTENSION PACKAGES Pre / post tour accommodation / add on packages or extensions etc. are available to you at special rates. You must ensure that you request your Travel Agent / PA for the same at the time of booking your tour.
CANCELLATION OF THE TOUR BY CLIENT If you wish to cancel your tour, you must intimate the Company as follows provided that such intimation should be given on a working day within working hours:
By email to firstname.lastname@example.org followed by a written communication to our Registered Office listed below OR
In writing on working days within working hours at the registered office of the Company
REGISTERED OFFICE Cox and Kings Ltd Duniya Dekho NRI tours Customer Service Turner Morrison Bldg 16, Bank Street, Fort, Mumbai 400001, India.
CALIFORNIA Cox and Kings, The Americas Cox and Kings Building 8060 Melrose Avenue, 3rd Floor Los Angeles, CA 90046, USA
If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / s would be treated as a valid communication with full responsibility for cancellation for all such persons mentioned in the form. Similarly if your Travel Agent cancels, it will be deemed and construed that all the clients and you are in agreement with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Mumbai on working days within office time at the details listed above.
In case of cancellation, the following cancellation charges shall apply:
WHEN A CANCELLATION IS MADE
CANCELLATION CHARGES PER PERSON
Clear 30 working days or more prior to the date of departure of the tour or for non-payment of the balance tour cost.
Clear 29 to 15 working days prior to the date of departure of the tour.
50% of the tour cost
Clear 14 to 01 working days prior to the date of departure of the tour.
75% of the tour cost
Date of departure of the tour or 'NO SHOW' on the tour
100% of the tour cost
FOR TOURS WITH CRUISE Less than clear 80 - 50 working days (depending on the cancellation policy of the particular cruise liner) prior to the date of the departure of the tour for the Cruise portion.
100% of the tour cost.
Notwithstanding, if you have covered yourself with (a) Booking amount protection plan (b) Tour cost protection amount, then the cancellation charges as defined will be applied, it is a clear understanding between the parties that for the purpose of this clause that cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc.
In case of third party products, such as cruise holiday, bus and train tickets, 5 Star hotels, services during the trade fair period, festival periods, the rules relating to the payment terms, cancellation and the cancellation schedule prescribed by the concerned third party service provider would be applicable
The Company shall not be liable to pay any compensation, interest or damages to you.
As per the booking conditions, we are constrained to levy the aforesaid Cancellation Charges in addition to the actual expenditure incurred towards retention charges by overseas supplier etc. You expressly agree to and accept the foregoing clause.
If the Booking Documents have been signed by one or more persons for themselves and for others mentioned in the Booking Form, then the communication signed by such signatory / ies would be treated as a valid communication with full responsibility for cancellation for all such persons mentioned in the form. Similarly if your Agent seeks cancellation, we will act on the basis that he has been authorized or instructed by you to cancel and shall accordingly effect cancellation.
Cancellation shall take effect only from the time the written request reaches the Company at its office on working days within office time at the details listed above. However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you: (i) If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation;
(ii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the highest cancellation charge.
It is your duty to make payments on time regardless whether we have followed up for the same or not .
CANCELLATION OF THE TOUR / AMENDMENT BY COMPANY We reserve the right to cancel any tour prior to departure without assigning any reason. In such a situation we would offer you alternative tour dates/tours or you would have the option of traveling as individual travelers, or on group tours. If the alternative date / tour is not acceptable or you do not wish to travel as individual travelers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.
However, in the event of the Company exercising its rights to amend or alter any tour / holiday advertised in their Brochure / itinerary after it has been booked but prior to departure, you shall have the option to continue with the tour / holiday as amended or altered or to accept any alternative tour / holiday, which the Company may offer. In either of these cases above, the Company shall not be liable to you for any damage, additional expenses, consequential loss / damage etc. suffered by you or to pay any amount as refund.
REFUNDS If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible / liable to offer any refund to you. However, at its sole discretion, the Company may give the refund based on various factors like the number of participants, the cancellation policies of suppliers such as hoteliers, coach operators, etc. and the decision of the Company on the quantum of refund shall be final and binding upon you.
It would take at least 45 days to process the refund (if due).
It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional etc. due to any reason whatsoever.
APPLICABILITY The above conditions would apply to clients who book on Duniya Dekho NRI Escorted Group Tours and any promotions operated by the company from time to time.
As to the interpretation of the aforesaid terms and conditions, the decision of Cox & Kings shall be final and binding upon you. The Company reserves its right to change the Terms & Conditions any time without any prior notice and without assigning any reasons thereof.
JURISDICTION The aforesaid How to Book document shall be subject to Mumbai Jurisdiction.